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JOB OPENING: Administrative Assistant

Job Summary

The Administrative Assistant contributes to the mission of Nueva Esperanza, which exists to be a catalyst and partner for a vibrant, sustainable and powerful Puerto Rican/Afro-Caribbean community in Holyoke. The Administrative Assistant performs a variety of administrative and clerical tasks as well as being the first person that interacts with the general public. Friendly, approachable and welcoming is a must. Duties of the Administrative Assistant include providing support to our managers and employees, assisting in daily office needs and managing our company’s general administrative activities.

Responsibilities and Duties

  • Answer and direct phone calls
  • Organize and schedule appointments
  • Write and distribute email, correspondence memos, letters, faxes and forms
  • Assist in the preparation of regularly scheduled reports
  • Develop and maintain a filing system
  • Update and maintain office policies and procedures
  • Maintain contact lists
  • Provide general support to visitors
  • Act as the point of contact for internal and external clients


  • Minimum of one (1) year of non-profit experience related to organizing and civic engagement.
  • Experience with people data software and/or electoral work preferred.
  • Strong communication skills, both written and oral.
  • Friendly, approachable and welcoming attitude.
  • Strong knowledge of Puerto Rican/Afro Caribbean cultures is required. Ability to provide effective and respectful services that are responsive to diverse cultural beliefs and practices. Fluency in Spanish and English preferred.
  • Works well in an ever-changing environment where creativity and spontaneity are encouraged and sometimes required.
  • Effective ability to navigate a personal computer. Competency in use of the Microsoft Office and other relevant software for word processing, calendaring, e-mail, data entry, and social media. Efficiently research and perform various tasks via the internet.


Three days sick time, staff discounts and on-site parking.

Job Type: Part Time, 20 hours/week (Monday-Friday 10am-2pm)

Salary: $12.00/hr

To apply: Send cover letter, resume and three (3) professional reference to or drop it off at our offices at 401 Main Street Holyoke, MA 01040 by May 7, 2019.

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